Confidential assistance to employees and family members with personal, interpersonal, or work performance problems. Areas of concern may include an individual’s personal life, as well as his or her work situation. Problems treated by EAP professionals can involve – but are not limited to – work stress, marital and family issues, relationships, financial concerns, grief, single-parenting, and legal difficulties. A free psychiatric evaluation is provided when warranted. Depending upon the particular EAP plan in effect, employees may receive up to five or eight free sessions. In cases where employees are having financial or legal problems, referrals may be made to agencies equipped to provide appropriate assistance (e.g. food stamps, low-income housing, or legal aid).
Assistance with alcohol and / or drug abuse problems. The first step is to have a Cooper EAP substance abuse professional conduct an evaluation. Then, if a medical problem is detected, an appropriate referral is made. Such referrals may include sending the patient to community health services. In every case, treatment is closely monitored to ensure the maximum benefit to the employee while, at the same time, controlling costs. “Back to work” sessions with the employee and his/her supervisor, as well as “return to work contracts” between the company and the employee, are provided. When necessary, the EAP’s substance abuse professional acts as an intermediary with the various organizations involved. All drug and alcohol cases are monitored for one year following treatment.
Crisis intervention. Assistance is available 24-hours a day in crisis situations. For example, Cooper EAP can provide immediate telephone counseling when employees are suffering from acute mental illness and need to obtain appropriate medical evaluation and treatment. The EAP can also intervene in cases where employees are suffering from intense reactions to situational stress, mental health problems, or to alcohol/drug abuse. In situations where a traumatic event has occurred on the job (e.g. robbery, accident, death, or suicide), Critical Incident Stress Management (CISM) services are available. These services help employees cope with the event and assist in mitigating any long-term adverse effects.
Consultation with supervisory / managerial personnel. Supervisors are encouraged to consult with EAP personnel about work-related issues affecting the morale or performance of employees. The EAP staff may also initiate contact when problems of this nature come to their attention. In either case, assistance can then be offered in the form of case reviews, role playing, and improved documentation procedures. Although diagnosis is not the purview of the client’s management team, it is important for them to learn how to maintain accurate records regarding problems that do occur. The EAP is available to provide supervisors with unlimited guidance on how to best accomplish this objective.
Optional five or eight-session module - Statistics show that the problems facing employees can be resolved within five to eight sessions.
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Five (or eight) Free visits and referral, if necessary, for all employees and their immediate family members - Work related cases are extended at the discretion of the EAP Director, at no additional cost to the company.
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Free Psychiatric Evaluation - when indicated.
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24 hour access to all mental health professionals and treatment modalities.
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Confidential service that respects and protects the privacy of the employee.
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Voluntary referrals which encourages employees to make use of the program on their own before problems become more serious.
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Confidential Assistance to Employees and Family Members with personal, interpersonal, or work performance problems - Every employee and his/her family members are entitled to five or eight (depending upon the module selected), free, confidential counseling sessions, per type of problem, per year.
An employee or an employee's family member can enter the program through a special 24-hour telephone number. During regular working hours, the phone is monitored by an EAP professional. During non-working hours, calls will be directed to our emergency on-call beeper system.
An appointment will then be made with a mental health professional who will evaluate the problem. A treatment plan will be mutually agreed upon and the steps necessary to implement the plan will be discussed. Evening appointments are often available for your employees.
Including the initial evaluation, all individuals are allowed five or eight sessions with a qualified mental health professional to help resolve their difficulties. It should be noted that 75% of employees resolve their identified concerns within three visits (Columbia, 1984).
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Assistance with Alcohol and / or Drug Abuse Problems - All services are provided on site with the exception of alcohol and/or drug detoxification and rehabilitation. All drug and alcohol cases are monitored for one-year post treatment.
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Crisis Intervention Services - In the case of a traumatic incident occurring at work or directly affecting employees (e.g., robbery, accident, death or suicide) the EAP provides a Critical Incident Stress Debriefing (CISD). This process assists employees in coping with the event and prevents long-term detrimental side effects.
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Consultation to Supervisory / Managerial Personnel - Consultative services may be requested by supervisors / managerial personnel, or a contact may be initiated by EAP staff when they become aware of morale or other problems that need to be brought to the attention of the client companies' management team. Supervisors are encouraged to consult with EAP staff regarding work-related cases. EAP staff provides assistance to supervisors by reviewing cases, role-playing situations, and making suggestions regarding documentation. The key to these consultations is to train supervisors not to diagnose the cause of the problem, but to learn how to address work performance problems. This service is available to all supervisors / managerial personnel on an unlimited basis.
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