| Description: | The challenging person in their lives might be a patient, family member, co-worker, supervisor or customer. Participants will learn tools to both cope with and communicate with those individuals that they perceive as “challenging”. Knowing what tools to use and how to cope will result in better "customer" service and a decrease in their own stress level.
FACULTY: Risa D. Swell, LCSW, CEAP, Director, Employee Assistance Program, (856) 342-2280
CONTACT HOURS: Application has been made for 3.6 contact hours through NJSNA
2008 SESSIONS:
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March 19, 2008 - 9:00 am - 12:00 pm
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July 29, 2008 - 9:00 am - 12:00 pm
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October 15, 2008 - 12:00 pm - 3:00 pm
FEE: $25.00 for non-Cooper Staff
CONTACT: Cheryl Koehl, RN, MSN, APN, CEN, Education Specialist, (856) 342-2459 |