:: Telephone
Your family friends can reach you by dialing a direct number located on the wall across from your bed. Incoming calls can only be received between 7:00am and 10:00pm. There is no charge for incoming calls.
:: How to Activate and Use the Phone
First dial x2111 to activate your telephone service. For local calls, dial 9, wait for the dial tone and dial the number. Remember, not all 856 area code calls are toll-free. For long-distance calls, dial 8-0-area code and the number (for calls in the 856 / 609 area code). For all other area codes, dial 810-area code and number. All long-distance calls must be charged to a telephone credit card, home phone or the call must be placed collect.
:: Television
To activate your television, dial x2111. Your bedside control includes a pillow speaker and nursing call button. All televisions have closed caption for the hearing impaired which is available by pushing the “CC” button on your remote control. In addition, Cooper offers educational channels on demand at no charge by dialing x4999 on your phone.
Chapel services are available on channel 41. The newborn channel is available for new and expecting mothers at no charge to you on channel 77 and 78. A listing of all TV channels is available by pushing the TV guide on your remote control.
:: Meals
A dietitian will select your first meals in the hospital. Later you may choose meals from a menu that is distributed a day in advance. The choices on this menu will reflect the diet specified by your doctor, who may have prescribed a restricted diet. If you are on a restricted diet, a nurse on duty must approve any food brought in by your visitors.
A member of our staff will deliver your tray to your bedside and pick up your tray after the meals. At that time, he or she will collect your completed menu selections for the next day's meals.
For a small fee, visitors may arrange for meals to be served to them. They may pay for the meals at the cashier's window, located off the main lobby, and are given a receipt. They then make menu selections with the Food and Nutrition Department. To order a lunch tray, visitors must go to the cashier's window before 11:00 a.m. To order a dinner tray, visitors should go to the cashier's window before 3:30 p.m.
:: Interpreters
Many Cooper personnel speak foreign languages. If you have a problem communicating, dial "0" for a Cooper operator. You will be put in touch with an interpreter.
:: Hearing Disabilities
For patients with hearing disabilities, Cooper cooperates with Section 504 of the Rehabilitation Act. An American Sign Language interpreter can be provided for hearing-impaired patients during discussion of treatment plans, informed consent, prognosis and discharge planning with health care providers.
In addition, telephone devices for the deaf (TDD) are available through the nursing staff or Patient Relations. Closed caption television can be obtained when requesting television service.
:: Identification Band
For your protection, your ID band should be worn at all times until you are discharged. If the information on the band is incorrect, or if the band should fall off your wrist or be removed for any reason, be sure to tell your nurse.
:: Pain Management
Your comfort is very important to us. You have the right to the appropriate assessment and management of your pain. Pain management is a necessary part of your treatment plan. We expect you will:
- Discuss pain relief options with your physician
- Ask for pain relief options when pain first begins
- Tell us when pain is not relieved
- Tell us about any concerns you have
- Help your doctor and nurse assess your pain
:: Hair-care Services
A barber or a hairdresser will come to your room to give you a haircut, shave, shampoo or set for a fee. To make an appointment, call (856) 931-4599.
:: Chapel
Our non-denominational chapel is accessible from our main lobby and is open 24 hours a day.
:: No Smoking Policy
Cooper is a smoke-free hospital. That means smoking is not permitted anywhere in our hospital buildings and offices.
Patients who smoke are encouraged to end the habit while they are regaining their health. We recognize that it will be easier for some smokers than for others. Smoking cessation material is available in both English and Spanish, in the Reuben L. Sharp Health Sciences Library. Ask your health care professional to assist you in obtaining this information as our health care professionals will make every effort to help patients comfortably stop smoking.
All of us at Cooper thank you for respecting our no-smoking policy.
:: Cellular Phones
To reduce the potential risk of medical equipment malfunctions, the use of cellular phones is not permitted within ten feet of critically-monitored patients. Cellular phones may be used in public areas, in offices and at nursing stations.
:: Consent Forms
Consent forms are your agreement to let our staff treat you; they are signed by all patients at the time of admission. A parent or guardian must sign for minors or those unable to sign for themselves. Other consent forms, signed at the time of admission, concern insurance coverage. Additional forms may be required for special procedures during hospitalization. Your physician will discuss these with you.