What is Quality and Patient Safety?
Cooper University Health Care takes a comprehensive approach in evaluating the quality of each patient’s experience by looking at three main components:
- Timely and preventive care through compliance with evidence-based process to enhance care.
- Clinical outcomes through comparison to other leading health care organizations to identify and utilize best practices.
- Coordination and management of chronic conditions.
Cooper knows that providing evidenced-based care results in better patient outcomes and lower costs for consumers.
How is Quality and Patient Safety measured?
Utilizing the "Triple Aim" approach developed by the Institute for Healthcare Improvement (IHI), Cooper uses multiple approaches to measuring the delivery of patient care.
Enhance the Patient Experience
- These are result-oriented measures directly affected by the level of care provided.
- Outcome metrics that evaluate provision of safe, effective, timely and efficient care include:
- Heart failure
- Acute myocardial infarction (heart attack)
- Surgical care improvement project (surgical care indicators)
- Venous thrombolytic embolism (blood clots)
- Physicians, leaders and staff compare monthly adherence to evidence-based protocols to goals set at 100 percent.
Quality and Patient Safety
- Comparative measures evaluating management of outcomes and chronic conditions
- Results-oriented metrics that measure:
- Mortality rates
- Hospital readmissions
- Hospital-acquired conditions
- Interdisciplinary clinical teams review these outcomes monthly, striving for zero percent preventable harm.
Most Efficient Cost of Care
- Outcomes that measure the cost of care delivery
- Metrics evaluate:
- Hospital and Emergency Department utilization rates
- Coordination of care