Frequently Asked Questions
Simply put, patients of Cooper Urgent Care experience a better brand of urgent care. We strive to make your visit a great experience, and will set you on the path to a smooth recovery.
Prior to visiting, patients often have questions regarding the services we provide. Below are the answers to the most common questions we receive. If you are unable to find your question, or if you would prefer to speak to us on the phone, please contact the location nearest you.
Is it safe to visit Cooper Urgent Care?
Yes, it is important to put Your Health First, and visiting any of our three urgent care locations – Audubon, Cherry Hill, Cinnaminson – has never been easier, or safer. Here are just a few of the measures we have taken to ensure your well-being during the COVID-19 pandemic:
- Patients are given the option to wait in their cars outside the office and receive a call or text when their room is available.
- Everyone entering a Cooper facility will be given a mask, if they don't already have one.
- Everyone is screened for symptoms of illness.
- Waiting areas have appropriate space for physical distancing and Plexiglas barriers have been installed at registration areas.
- Ample supply of hand sanitizers available in all facilities.
- All exam rooms, surfaces, and equipment are thoroughly sanitized and cleaned between patients.
- For certain visits, you will be able to wait in your car and our staff will call you when your room is ready.
- Magazines, brochures, and other items in waiting areas and patient rooms have been removed.
- Telemedicine visits, conducted from the comfort of your home, are also available.
Do you offer Telemedicine appointments at Cooper Urgent Care?
Yes, we offer at-home Telemedicine visits for our patients when an in-person visit is not required. Telemedicine appointments are available Monday through Friday from 9 a.m. to 5 p.m. Scheduling a Telemedicine appointment is easy, all that you need is a smartphone (iPhone/Android) and your insurance card. Telemedicine visits are available for:
- Cold Symptoms
- Upper Respiratory Infections (URIs)
- Everyone is screened for symptoms of illness.
- Flu-Like Symptoms
- Sore Throat
- Pink Eye
- Insect Bites/Stings
- Minor Musculoskeletal Injuries
How do I know if I should go to Urgent Care or the ER?
Urgent Care is for injuries or illnesses that are not life threatening. Therefore, we recommend going to the Emergency Department with the following conditions:
- Chest pain
- Difficulty breathing
- Uncontrolled bleeding
- Loss of consciousness
- Sudden loss of vision or blurred vision
- Acute mental health issues or suicidal feelings
- Change in mental status or stroke symptoms
Do I need an appointment?
No, we are a walk-in facility and patients are seen on a first-come, first-served basis. To expedite your visit you have the option to check our existing wait times and Reserve Your Spot online before arriving.
Who are the providers of care?
Each site is staffed with board-certified emergency medicine physicians, and we guarantee that an ER doctor is on-site at all times. Most of our doctors also work in the Emergency Department at Cooper University Hospital. Depending on your needs, specially trained nurse practitioners and physician assistants may provide your care.
Do I need to bring anything with me?
Yes, you will need to bring a photo ID and a copy of your insurance card.
Do you take my insurance?
When do I need to pay my copay?
Copays are required on-site prior to being seen by a care professional.
What is my copay?
Copays for Urgent Care vary depending on your specific insurance plan. Copays are frequently listed on your insurance card, and you can call your insurance company for your exact fee.
Do you see workers comp cases for work-related injury?
Yes, we evaluate any work-related injury or exposure that is clinically appropriate for Urgent Care. Patients are then typically referred to an occupational health clinic or specialty care after our initial evaluation.
Will I get charged extra for X-rays?
No, if X-rays are required they will be included in your visit’s insurance coverage. Meanwhile, self-pay patient fees are determined by the level of service provided.
What if I do not have insurance?
We see all patients, even those without insurance. Our self-pay rates are as follows:
- Urgent Care self-pay 1 - $150
- Includes: Point of Care Testing for Strep Throat and Flu, Urinalysis
- Urgent Care self-pay 2- $225
- Includes: Everything in Tier 1 plus X-ray(1 body), and iSTAT Blood Analysis
- Urgent Care self-pay 3 - $275
- Includes: Everything in Tier 1 plus a Procedure, and IV Administration
- Physicals - $80
- Executive/Administrative (Work) *No DOT exams
- PPD Placement/Readings - $25
- Flu Vaccine - $40
- TDap (Tetanus, Diphtheria, Pertussis) - $60
Should I follow up with Urgent Care for my injury/illness?
We will instruct you on the proper follow up for your specific injury/illness. After your Urgent Care visit we encourage all patients to follow up with your primary care doctor. If you are in need of a primary care doctor click here for a recommended list.
Will my primary care doctor get a report?
Yes, your doctor will receive notice of your Urgent Care visit by email and/or fax and will be invited to access your Cooper records to view your entire treatment plan.
Do you treat infants?
Yes, we treat men, women, and children of all ages, including infants. If you have a very young infant who is ill, feel free to call the location you plan to visit to speak with one of our providers prior to arrival.
Do you administer vaccines and immunizations?
Yes, for a list of available vaccines click here.
How long will I wait to be seen?
While we see patients on a first-come, first-served basis, our goal is to treat patients promptly upon arrival. The majority of patient visits last no more than an hour from check-in time through discharge.
Can you perform a CAT scan or MRI at Urgent Care?
We do not perform CAT scans or MRIs on site. However, we can refer you to a convenient imaging center for evaluation if your condition calls for one.
Do you perform pelvic exams?
Yes, we can perform a pelvic exam if medically needed.
Do you provide STD screenings?
Yes, we conduct a variety of tests and screenings including those for sexually transmitted diseases. However, HIV testing should be conducted by a patient’s primary care physician.
Do you perform school/camp/work physicals?
Yes, we perform physicals for school, camp, and work (except DOT).
Do you provide medical/sports clearance for my injury?
Yes, we provide evaluations and clearances for sports injuries, and can refer patients to a specialist for further evaluation if necessary.