FAQs

Do I need an appointment?

No, we are a walk-in facility and do not accept appointments. Patients are seen on a first-come, first-serve basis.

Who are the providers of care?

Our facility employs board-certified Emergency Medicine specialists. We guarantee that an ER doctor will be on-site at all times. Most of our doctors work both in the Emergency Department at Cooper University Hospital and rotate out to our Urgent Care sites to care for patients. In addition, specially trained nurse practitioners and physician assistants provide direct patient care.

What do I need to bring with me to the Urgent Care Center?

Please bring a photo ID and a copy of your insurance card with you to allow us to properly register you into our system.

How do I find out if my insurance is taken?

We take a wide variety of insurances, and these are listed here. Please follow the link to find out if your insurance is accepted. If you are unsure, feel free to call one of our Urgent Care on-site staff members for more details.

Can I be billed for my copay?

Copays are required on-site prior to services rendered.

What is your copay?

Copays for Urgent Care are frequently listed on your insurance card. Insurance companies have many different plans and may require different co-pays depending on your specific plan. If you are unsure, you can call your insurance company to inquire. Staff cannot quote exact copays over the phone due to the numerous plans.

Do you see workers comp cases for work-related injury?

Any acute work-related injury or exposure that is clinically appropriate for Urgent Care can be evaluated. Patients are usually referred to an occupational health clinic or specialty care after our initial evaluation. We do not provide follow up for work-related injuries.

Do I get charged extra for X-rays?

Only if you do not have insurance. Self-pay patient fees are determined by the level of service provided.

What if I do not have insurance?

We can evaluate patients, even without insurance. Our self-pay rates are as follows:

  • UC Self Pay 1-incl.POC UA/Strep/Flu $125
  • UC Self Pay 2-Tier 1+Xray(1body)/iSTAT $200
  • UC Self Pay 3-Tier 1+Procedure/IV tx $250

Do I follow up with Urgent Care for my injury/illness?

Only if you are instructed specifically to do so after your Urgent Care visit. We will instruct you specifically on the proper follow up after your Urgent Care visit. We encourage all patients to follow up with your primary care doctor.

Do you see infants?

Yes, but if you have a very young infant who is ill, feel free to call and speak to one of our providers prior to arrival.

Will my doctor get a report?

Your doctor will receive notice of your Urgent Care visit by email or fax and be invited to access Cooper to view your entire treatment plan.

Do you administer vaccines and immunizations?

Yes. Please call to confirm price and type of vaccine available.

How do I know if I should go to the ER or Urgent Care?

Urgent Care is for injuries or illnesses that are not life threatening. We recommend going to the Emergency Department with the following conditions:

  • Chest pain
  • Difficulty breathing
  • Uncontrolled bleeding
  • Loss of consciousness
  • Sudden loss of vision or blurred vision
  • Acute mental health issues or suicidal feelings
  • Change in mental status or stroke symptoms

Urgent Care has diagnostic X-ray and some point-of-care testing on site. The following are some of the common things that we can treat you for:

  • Minor burns or injuries
  • Sprains and strains and broken bones without obvious deformity
  • Coughs, colds and sore throats
  • Ear infections
  • Allergic reactions (non life-threatening)
  • Fever or flu-like symptoms
  • Rash or other skin irritations
  • Mild asthma
  • Animal bites

Check out our handy guide on when to seek primary care, urgent care or emergency care. And when in doubt, call one of our centers so that we can advise you personally. With severe symptoms as listed above, call 911.

How long will I wait?

We see patients on a first-come, first-serve basis. The vast majority of our patients are discharged from our facility within 60 minutes of arrival.

Can you perform a CAT scan or MRI at Urgent Care?

We do not perform CAT Scans or MRIs on site. However, if your clinical condition warrants one of these imaging studies, we may refer you to one of the local imaging centers for evaluation.

Do you perform pelvic exams?

We can perform a pelvic exam if medically indicated.

Can you do STD screening? HIV testing?

We can examine and screen patients for sexually transmitted diseases and can send out labs for further screening if necessary. We routinely refer HIV testing to a patient’s primary care physician.

Do you perform school/camp/work physicals?

Yes, we perform physicals for school, camp and work. We do not perform DOT physicals at this time.

Can I have medical clearance or sports clearance for my injury?

We are qualified and welcome evaluations of acute injury sustained while playing sports. We routinely refer patients to specialty care for follow up if the injury requires a patient to refrain from sports for any significant period of time. More routinely, the primary doctor or the orthopaedic doctor will attest to a patient’s ability to return to full activity.